Windows 7 64-bit error on full backup

grr · Posted: Sat Dec 25, 2010 10:55 pm

Error message when attempting "A System Image" on a Windows 7 Genuine PRO 64- bit Sony Vaio new Laptop:

"The request could not be performed because of an I/O device error".

Trying to backup on a relatively new (a month old) 3Tb WD Essential External HDD.
Tried 2 different USB ports, still the same error.

The request could not be performed because of an I/O device error (0x8007045D)
And there is another error code: 0x80078002A

Below is the event log.

Code: Select all

Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          12/25/2010 7:16:04 PM
Event ID:      517
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T03:15:14.102239200Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>517</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-26T03:16:04.069127000Z" />
    <EventRecordID>2142</EventRecordID>
    <Correlation />
    <Execution ProcessID="1796" ThreadID="184" />
    <Channel>Application</Channel>
    <Computer>Admin-VAIO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BackupTime">2010-12-26T03:15:14.102239200Z</Data>
    <Data Name="ErrorCode">2155348010</Data>
    <Data Name="ErrorMessage">%%2155348010</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          12/25/2010 7:10:24 PM
Event ID:      517
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T03:09:30.572435800Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>517</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-26T03:10:24.142929900Z" />
    <EventRecordID>2135</EventRecordID>
    <Correlation />
    <Execution ProcessID="1796" ThreadID="4016" />
    <Channel>Application</Channel>
    <Computer>Admin-VAIO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BackupTime">2010-12-26T03:09:30.572435800Z</Data>
    <Data Name="ErrorCode">2155348010</Data>
    <Data Name="ErrorMessage">%%2155348010</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          12/25/2010 6:59:46 PM
Event ID:      517
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T02:58:55.413502900Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>517</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-26T02:59:46.066791900Z" />
    <EventRecordID>2090</EventRecordID>
    <Correlation />
    <Execution ProcessID="5004" ThreadID="3976" />
    <Channel>Application</Channel>
    <Computer>Admin-VAIO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BackupTime">2010-12-26T02:58:55.413502900Z</Data>
    <Data Name="ErrorCode">2155348010</Data>
    <Data Name="ErrorMessage">%%2155348010</Data>
  </EventData>
</Event>


Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          12/25/2010 6:56:51 PM
Event ID:      517
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T02:56:05.545604700Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>517</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-26T02:56:51.581285500Z" />
    <EventRecordID>2089</EventRecordID>
    <Correlation />
    <Execution ProcessID="5004" ThreadID="3744" />
    <Channel>Application</Channel>
    <Computer>Admin-VAIO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BackupTime">2010-12-26T02:56:05.545604700Z</Data>
    <Data Name="ErrorCode">2155348010</Data>
    <Data Name="ErrorMessage">%%2155348010</Data>
  </EventData>
</Event>

Please help me.

Thanks,
Grr

PS:
System Image was successful on my old 1Tb WD Essential External HDD.

Makcalable · Posted: Sun Dec 26, 2010 6:56 am

Try disabling your security Av & Firewall and If the issue is resolved then you may want to change the settings so that it allows the device.

grr · Posted: Sun Dec 26, 2010 10:40 pm

Bugsy wrote:

Try disabling your security Av & Firewall and If the issue is resolved then you may want to change the settings so that it allows the device.

It's a new laptop, so there is no security software installed.
I also tried disabling the system restore to c if it helps. But no luck.

After several failed attempts, I tried using my another 1Tb WD HDD to take an image & it worked fine.

Now the question is does 64-bit OS failed to recognize 3Tb drive, is it supported?

or

the 3Tb drive is having some problem?

Mike · Posted: Mon Dec 27, 2010 12:37 pm

Yeah, 3TB drives are supported, however, they are very new and I have no experience with them.

What's on the 3TB drive? Make sure it is formatted NTFS and defragmented.

grr · Posted: Mon Dec 27, 2010 12:40 pm

Mike wrote:

Yeah, 3TB drives are supported, however, they are very new and I have no experience with them.

What's on the 3TB drive? Make sure it is formatted NTFS and defragmented.

Mike the 3Tb drive was pre-formatted to NTFS.
I just dumped some data from my old 1Tb drive 2 check for some errors.
But neither I did defragment it nor did i formatted it myself.

System Image was successful on my old 1Tb WD Essential External HDD.

grr · Posted: Wed Dec 29, 2010 1:26 am

grr wrote:

Mike wrote:

Yeah, 3TB drives are supported, however, they are very new and I have no experience with them.

What's on the 3TB drive? Make sure it is formatted NTFS and defragmented.

Mike the 3Tb drive was pre-formatted to NTFS.
I just dumped some data from my old 1Tb drive 2 check for some errors.
But neither I did defragment it nor did i formatted it myself.

System Image was successful on my old 1Tb WD Essential External HDD.

I tried the following but still the problem exists:

1. Stripped the drive to 2Tb
2. Stripped the drive to 1Tb
3. Formatted the drive in Windows to NTFS

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Windows 7 64-bit error on full backup

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