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 Post subject: Multiple USB Device Driver Installations Failing
New postPosted: Mon Mar 05, 2012 1:07 pm 

Windows 7 64 Bit / MSI P965 Platinum Mother Board

I have three USB driver installations failing. I believe this is related to ' USB', because installations of other software unrelated to USB devices install just fine. Might it be a Windows Installer Service, appears to be running fine?

Failing Device Driver Installations;
1) IOGEAR USB 3 PCIe card
Problem: The installer runs part way through the "Preparing to install' process and goes into limbo. I have tried three USB cards by different manufacturers and get the same problem. Tried several Renesas installers, all failed.

Microsoft Windows Installer says: 'Stopped working. Files that help describe the problem: AppCompat.txt, WERInternalMetadata.xml, WERDataCollection failure'.


2) APC Battery Backup 'PowerChute' Software
Problem: : The installer runs part way through the "Preparing to install' process and goes into limbo -or- I get an error message telling me to check the USB connection. APC cable is pulgged into a native port, not a hub. APC has no solution.



3) Logitech Harmony One Remote Software (Finally installed in 'Safe' Mode
Error: : The installer runs part way through the "Preparing to install' process and goes into limbo, but, when I went into 'Safe Mode' the software installed properly. Installation of the other two examples yield the Windows 'can't be installed in safe mode'

Help Appreciated - IM


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 Post subject: Re: Multiple USB Device Driver Installations Failing
New postPosted: Mon Mar 05, 2012 9:18 pm 

Hi, Imageman.
This sounds like an issue with your Motherboard to me.
Does it even support USB 3?

Could it be that you're running Windows x64 and these things aren't compatible? Tried running in compat. mode?

Tried uninstalling the drivers via Device Manager, rebooting and re-installing?

Tried everything in safe-mode?

Tried disabling unsigned driver enforcement policy?

You could upload those crash file if you like, taking care to remove any personally identifiable info from them.



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 Post subject: Re: Multiple USB Device Driver Installations Failing
New postPosted: Tue Mar 06, 2012 11:30 am 
For this post the author Imageman has received gratitude : Stu

Windows Guru² - Thanks for your help. I've done everything you suggested except the enforcement policy. I give it a try when I get some time, and let you know if it helped - Best, IM


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 Post subject: Re: Multiple USB Device Driver Installations Failing
New postPosted: Sun Mar 11, 2012 12:09 am 

Hello Imageman,

I think it's hightime you take your motherboard to a hardware expert. Stu is perfectly right, it sure is a hardware problem.



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