Dell XPS' DVD Drive has a bug !

Jeet · Posted: Sun Jan 29, 2012 9:59 am

Rich wrote:

Jeet wrote:

Stu wrote:

You flashed the BIOS to fix that bug? You is craaaaaazy! :lol:

I didn't, the Dell rep did :lolno:

. And believe it or not I forgot to cross my fingers, but everything went fine :thumbup:

.

I'll update BIOS in the first couple of weeks (thank goodness BIOS is dead/dying) but, after that, I want to know everything that's changed before I update it on hardware I rely on. To this point, I've never updated the BIOS on any of my computers outside the 30-day return policy. I don't find it inherently risky per se but it's just a sensitive process and difficult to roll back.

So, as a side note, be sure to read the entire changelog before updating. You may find "Updated to speed up fan 20% under heavy load" is not worth the update if you just use the PC to check email. Also, if there is no changelog, consider a different OEM next time.

With that said, I'm glad your laptop is working as expected now.

Rich, to be very honest I never ever updated a BIOS in my life. When the Dell rep said that he is gonna do that, I was like whoa ! We were on a screen sharing session and he did it faster than I could have done it. I hardly think the BIOS solved the problem...but lastly thank God it's working alright.

Rich · Posted: Sun Jan 29, 2012 10:02 am

Jeet wrote:

Rich, to be very honest I never ever updated a BIOS in my life. When the Dell rep said that he is gonna do that, I was like whoa ! We were on a screen sharing session and he did it faster than I could have done it. I hardly think the BIOS solved the problem...but lastly thank God it's working alright.

Agreed. At least they did it for you and at least it's working now! Enjoy!

Rick · Posted: Mon Jan 30, 2012 5:28 pm

I've been having this same exact problem on many Dell laptops. After reviewing the FW update revision, it all looked exactly what I was needed, yet, my DVD drive will not open with the press of the button on the EJECT key.

I found out that the "Quick Set" driver solved the problem.

I tested this method several times and I can tell you from personal experience that FW can play a role on this. I updated to latest version, poof, DVD rom won't eject. I reverted back to my old FW, viola, worked. BUT, I realized that after updating the FW, I also updated and installed the "Quick Set" software that works with the FW and system drivers as well as the DVD, viola, that worked.

To be frank, I returned my Dell XPS 15z back due to many problems occurred. Overheat, terrible battery life as well as over sensitive track pad, yet the system was fantastically FAST! The design mimics that of Macbook. How dare Dell steal Apple's designs. LOL So, they gave me another one, I returned that too with problems that the battery was terrible. I send it back, getting my refund.

Guess what? I bought a used Dell Latitude E6400, upgraded FW from A06 to A19, replaced HDD with 500GB, and upgrade RAM to 4GB (on the way) is extremely out classed Dell XPS 15z battery life!!! I get nearly 5hrs on average depending on what I am doing... XPS 15z got me only 1.5 to 2hrs at most!! WTH? I am perfectly happy with the E6400.

Trade off?

Why pay $1700 something for a bad battery on the XPS 15z which deemed useless to me in my Comp./Net Forensics labs when I can get an E6400 for $175 that has a battery life of avg. 5hrs? And spend more time not having to plug in the AC Adapter?

I was blown away.. I saved over $1500+!!!

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Dell XPS' DVD Drive has a bug !

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