I recently helped my aunt restore her computer back to factory settings, which came with windows vista basic. Then I tried to install Norton but it says my operating system was not compatible. I updated to service pack 1, which it says it is compatible with. Still no luck, I updated it to service pack 2, and it does not work either. Norton says it is compatible with Windows Vista Basic service pack 1 and 2 but it doesn't work with her computer.

http://windows.microsoft.com/en-GB/wind ... essentials

http://www.microsoft.com/en-gb/security ... y/mse.aspx

Put Norton in the Recycle Bin!

that's exactly what a i reccomended but my aunt refused.

Yes I understand what you say. But people who are not quite "pc savvy" think that you have to use a "paid for" AV for it to be effective [such as Norton, McAfee or Kaspersky ....etc, etc], when in fact free AV programs will suffice [e.g. MSE and Avast] ...... I use MSE personally and before that I used Avast, both are good in my opinion.

(IMHO) Use Windows 7/8 and get rid all errors ....i can't understand .; why you are still using Vista

Removing Good Antivirus is not Solution ; Removing Buggy OS is Solution

Yes I agree UVAIS, but I didn't like to say ..... being that it's his Aunty's pc ....

no matter who own that system 7 is more faster,stronger.secure,good etc than Vista (it's works same for n00B to Geeks)

is anybody really gonna answer me? i don't think upgrading is a choice in this case and Norton is already payed for. It worked before I restored her computer to factory settings but now it doesn't let me install.

Post error codes/Details