Okay, I called Dell yesterday because I received an error message when I first started up my laptop. The error message was stating that it couldn't find my profile and was giving me a temporary profile to use. When I was finally on my desktop, the orginal "Dell" wallpaper was back and half of desktop icons had disappeared. I decided to go to "Start", turn off my laptop and restart it again. I received the same message again and then it gave me a "temporary" profile again.
I called Dell afterwards and the tech told me to turn off my laptop. He then told me to hit the start button and F12 at the same time. It started scanning for errors and it finally detected an error in the disk drive. I believe the error is in Drive C. I told the tech what the error and said and he then told me that my hard drive was "dying". That's as far as he went. The tech didn't do anything else and he said there was no need to.
Since I have the lifetime warranty, my hard drive is still covered. A Dell tech is coming to my home on Wednesday to put the new hard drive in my laptop and that's covered, too. The tech told me that it would have Windows XP SP2 already installed on the hard drive. The tech had asked me if I still had the recovery disk that came with my Dell. I told the tech that a recovery disk was never sent along with my laptop when it was shipped. The tech said that was their mistake and that I would be receiving a recovery disk among some other software when the tech comes to my home.
When the tech first told me that my hard drive was dying, he also said that I had probably lost some of my programs, too. He never checked to see if that might be the case. I decided to start up my laptop today to see for myself. When I started it up, it finished giving me the results of the scan that the tech did. The scan showed that my disc drive was "dirty". I believe it means Drive C.
I turned off my computer again and restarted my laptop again. This time, I didn't receive a message about it giving me a temporary profile. It started up and took me right to my desktop. I decided to check, myself, to see which programs are missing. The majority of the programs are still on my laptop. The only one that is actually missing is MSN. The icon is still there for MSN, but it's for installation of MSN. I also have an older version of MSN/Windows Live Messenger. A couple of my pdf documents are gone, too, but my sample pictures file is still there. All of my other programs are still on my laptop ... even the mintywhite toolbar. LOL!
I did a Google search regarding the "dirty" bit or the "dirty" disc. It mentioned that it can happen if the computer isn't shut down properly plus a number of other things. Well, I turned off my laptop properly before this happened.
Is there a way to correct the "dirty" bit or drive? All I know is that other than MSN missing and my pdf files missing that everything else worked fine when I started up my laptop today. Other than the look of my desktop (I was using the Zune theme) everything is working fine and I'm posting on this message board right now. I looked in my programs and files and my Zune theme is still installed, too.
I right-clicked on "my computer" and also checked the properties. All my information is still showing including the license and that I'm using Windows XP SP3. I'm just wondering if I use the tool to check for disc errors and the tool to check for bad sectors and "repair" them if that will work.
I'm glad that I'm getting a new hard drive for free, but it's going to be just like reformatting again. I'm going to have to reinstall all my programs and updates and I'll have to get the latest drivers again for all my hardware.
Right now, everything is working fine and Microsoft Security Essentials just took an automatic update. I'd appreciated any suggestions!